In business, first impressions count. A telephone answering service makes it easy for customers to contact your business, and this can mean the difference between capturing new clients and losing them to one of your business’ competitors. Crucially, it also allows you to concentrate on other aspects of your business whilst ensuring that no potential customers are neglected.
A lot of businesses use the best answering service for them, and a lot have said that there answering service has become an irreplaceable part of their company.
Here are some reasons why your small business should be using a telephone answering service.
Never Miss a Sales Call Ever Again
Sales calls are the lifeline of your company and for this reason you do not want to be missing any calls. What is the point in spending your money on marketing or any other aspect of your business if you are not going to make yourself accessible to your clients? Although a lot of business and sales are now done online, there are still plenty of people who prefer to use the phone.
Ability to Focus on the Task at Hand
We have all been there, it took you ages to get focused and settle into the task at hand and when you’re finally in the zone and flying through your work and then the phone rings and your productivity has been broken and your focus is gone. A call answering service can take calls on your behalf and will dramatically decrease instances of this happening.
The best part of using an answering service is that your business is not technically employing a someone to answer the phone for you, but the job is being well done. Your business will have extra cash to put toward investments and growth of the business. Using a call answering service gives your business the function of having a receptionist, without having to pay wages, pension contributions or any other benefits you would typically pay an employee.